Terms and Conditions – VeltraCX
1. Scope of Service
VeltraCX provides analytical decision-support services focused on identifying systemic customer friction based on aggregated external demand signals. The service is provided exclusively to business customers within the meaning of §14 German Civil Code (BGB).
VeltraCX does not provide implementation services, operational execution, system integration, or performance measurement.
2. Nature of Deliverables
All deliverables provided by VeltraCX, including reports, analyses, and written materials, are informational in nature and intended solely to support internal decision-making and prioritization.
Deliverables do not constitute advice, guarantees, forecasts, or commitments regarding financial outcomes, cost savings, or operational performance.
3. No Guarantees
VeltraCX does not guarantee specific results, savings, performance improvements, or business outcomes.
Any indicative cost exposure, prioritization signals, or estimates are non-binding, directional, and based on assumptions. Final interpretation and decisions remain solely with the customer.
4. Customer Responsibilities
The customer remains fully responsible for all decisions, actions, and implementations based on VeltraCX outputs.
The customer is responsible for ensuring that any data provided to VeltraCX is lawful, appropriate, and does not contain personal data unless explicitly agreed otherwise.
5. Fees and Payment
Fees are defined in the applicable order, proposal, or agreement. Unless otherwise stated, fees are payable monthly in advance.
VeltraCX does not charge usage-based fees and does not provide refunds for partial periods.
6. Intellectual Property
All intellectual property rights in VeltraCX methodologies, frameworks, and analytical models remain with VeltraCX.
The customer receives a non-exclusive, non-transferable right to use the delivered materials for internal purposes only.
7. Confidentiality
Both parties agree to keep confidential any non-public information received in connection with the service and to use such information solely for the purpose of the contractual relationship.
8. Data Protection
VeltraCX is designed to avoid the processing of personal data. Where required, data protection obligations are governed by a separate Data Processing Agreement (DPA).
9. Limitation of Liability
VeltraCX shall be liable without limitation in cases of intent or gross negligence, as well as for damages resulting from injury to life, body, or health.
In cases of slight negligence, VeltraCX shall be liable only for breaches of essential contractual obligations (cardinal obligations), and liability shall be limited to the typical, foreseeable damage.
In all cases, total liability shall be limited to the fees paid by the customer in the preceding twelve (12) months.
Liability for indirect damages, loss of profit, or consequential damages is excluded to the maximum extent permitted by law.
10. Termination
Either party may terminate the agreement with thirty (30) days’ written notice unless otherwise agreed.
Termination does not affect payment obligations incurred prior to termination.
11. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Federal Republic of Germany, excluding conflict of law rules.
Exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms and Conditions shall be Lemgo, Germany, provided the customer is a merchant within the meaning of the German Commercial Code (HGB).